These general terms and conditions of sale (“GTCS”) apply, without limitation or qualification, to all distance sales concluded by DC2to any non-professional consumer or buyer (the “Customer” or “You”) who wishes to purchase the products offered for sale (the “Products”) by the Seller on the www.thecarelesscollection.co.uk website (the “Website”). They particularly specify the terms of order, payment, delivery and management of any refunds of Products ordered by the Customer on the Website.
It is strictly forbidden to resell Products purchased on the Website. A ‘consumer’ is defined as “an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession”. This definition of consumer is wider than existing definitions found in UK and EU law as it includes individuals who enter into contracts for a mixture of business and personal reasons
The GTCS can be accessed at any time on the Website or on request to the email address email@example.com Since the GTCS may be subject to subsequent changes, the version applicable to the Customer’s purchase is that in effect on the Website on the date the order is placed. This version will prevail over any other version or any other conflicting document. Therefore, DC2 invites Customers to carefully read the GTCS in effect each time they place a new order.
Any validation of an order by the Customer implies full acceptance of these GTCS and the special terms and conditions of his order (products, quantities, price, delivery method and periods, etc). The Customer declares to have read and accepted them by ticking the box provided for this purpose before validating the order.
DC2 takes great care in presenting each Product on the Website and sets out its sales description, quantity, price, the means of payment accepted by DC2, any delivery restrictions, as well as the notices required by the legislation in effect with regard to the nature of the Products (whether or not pre-packaged), thus informing the Customer of their main characteristics. DC2 states a “best before date” The Product photographs are not contractual and are provided for information purposes only.
DC2 takes great care to ensure quality of the Products offered for sale on the Website. The Products are stored in optimum conditions and are prepared and packaged according to strict quality regulations.
Specific Conditions relating to Chocolate
Chocolate should be kept in air tight, dry places less than 18°C. You can place them in the fridge, but upon removal some condensation may collect on the outside. This is purely cosmetic and will not effect the taste of the product.
The food Products sold on the Website contain certain allergens specified for each Product in the “Allergies” section. Nutritional information is given on “The Collection” pages. You can also contact our consumer service at the following address: firstname.lastname@example.org
DC2reserves the right to change its offer and its range of Products at any time. DC2 agrees to honour orders received on the Website only within the limit of stocks available. Exceptionally, a Product shown as available on the Website could be unavailable after final registration of the order. If the Product is unavailable, DC2 will inform the Customer by email that the order has been cancelled and will reimburse the Customer within a period of thirty (30) days, unless the Customer expressly wishes to change their order to a replacement Product recommended by DC2
Placing an order, you do this in one of two ways open a customer account or make a direct purchase, which requires entering personal data.NEED TO ADD A GDPR THING. You confirm that the information provided to DC2 is genuine, accurate and up-to-date. You can update and correct your data at any time in your customer account if an account has been created. All information provided by the Customer remains under his sole responsibility and any anomalies generated by the Customer cannot be attributed to DC2 in the event that it becomes impossible to proceed with the order or to ensure a positive result. To create an account you must choose a login and a password to access your account, which, You must not give to anyone else. DC2 will not be liable for any loss or damage that occurs due to failure to protect your login or password. If you have forgotten your password, a functionality on the Website allows you to recover it using your email address.
The order is registered in the following way: – The Products are selected by putting them in the basket; – The delivery method is selected; – The content of the basket is validated; – The Customer is identified by creating or connecting to his customer account; – Information on the delivery is provided (method, delivery costs and periods); – Information on billing is provided; – The delivery terms are confirmed; – The order is checked and validated and the GTCS are accepted by ticking the box provided for this effect; – Information is given and the payment is validated. At each stage of the process of entering his order and before its validation, the Customer has the option to correct or change his choices. The information provided by the Customer on placing the order is binding on the Customer: if the Customer makes an error when entering his contact details or those of the recipient or the place of delivery, in particular, his last name, first name, address, telephone number, email address, door code or floor, with the consequence that the Products are lost, the Customer will be liable for payment of the lost Products and no compensation or refund will be granted. Before validating payment of the order, it is therefore the Customer’s responsibility to check the accuracy of the order and to make any changes. Validation of the order by the Customer implies acceptance of all of these GTCS. From validation of the order by the Customer, the order is registered automatically. No change will be taken into account by the Seller.
DC2 confirms receipt of the Customer’s order by email to the address provided by the Customer in order to recap (i) the Products ordered, (ii) the address, (iii) the delivery date and method, (iv) the means of payment and (v) his order number. Any order placed by the Customer will only be final after receipt by the Customer of the order confirmation and after registration by the bank of the full price of the order, including delivery costs. The distance sales contract between the Customer and DC2 is formed at the time of confirmation of the order by DC2. DC2 reserves the right to cancel or refuse any order from a Customer with whom it is in dispute relating to payment of a previous order or who presents any form of risk in its opinion.
Changing the order
Any change to the order by the Customer after confirmation of the order by DC2 is subject to the prior approval of DC2.
Confirmation of the order by DC2, the data registered by the Seller using the Website’s automatic registration systems or by its distance sales service, as well as any email exchanged between the Seller and the Customer will be considered as proof of the nature, content and date of the transaction in the event of dispute between the parties and will be kept by the Seller for the required period in light of statutory limitation rules.
The Products are supplied at the rates in effect shown on the Website at the time of registration of the order by the Customer. Prices are expressed in pounds, excluding tax and, where applicable, including taxes according to the VAT rate in effect on the day of registration of the order and excluding shipping costs. The costs of processing, shipping, transport and delivery will be billed in addition under the terms stated on the Website and calculated prior to validation of the order. Any additional costs to be added to the price of the Product(s) ordered must be subject to the Customer’s express consent. The final price requested from the Customer corresponds to the total amount of the purchase, including these costs. The total price including taxes stated in the order confirmation sent by DC2 is the total price of the order with taxes, including the price of the Products and additional costs, as well as transport costs. The prices displayed on the Website may be revised at any time without notice depending on prices of seasonal products and economic conditions. An invoice is drawn up by the Seller and is available in the customer account under “My account > My orders > Order details > see the invoice”.
Payment (secure transactions)
The Customer acknowledges that placing an order inevitably involves payment at the time of the order by bank card exclusively through a secure payment system of Stripe. The bank cards accepted for online payment are the following: debit cards, Visa, MasterCard. The Customer enters his card number, its expiry date and the cryptogram (composed of three or four figures depending on the card, situated on the back of the bank card) then validates the data or has the option to return to the previous page. The payment request is sent in real time via the Stripe secure payment system, which ensures that the bank card is valid (no input error, no objection) and confirms registration of the payment by issuing a transaction number or informs the Customer that the transaction has been refused. If the card is used fraudulently, DC2 liability cannot be incurred. If there are insufficient funds in the bank account, or the bank refuses payment, the order will automatically be cancelled, and the Customer informed by email.
Delivery is via Royal Mail. The package should fit through a conventional letter box.
Shipping costs are directly from Royal Mail. Proof of postage will be given, any further tracking/confirmation can be bought at check out.
The content of the Website including, in particular, but not limited to, text, comments, illustrations, photographs and images reproduced on the Site, is the exclusive property of DC2 and is protected by intellectual property rights. Any full or partial reproduction of the Website is strictly forbidden, unless authorised in writing beforehand by DC2. Any infringement of our brands and the integrity of our Products could justify the introduction of civil or criminal proceedings.